Marketplace policy
Safety Policy
Emergency guidance, privacy boundaries, provider readiness, and incident escalation.
Change log
July 12, 2026: Initial operational version added for the MaintnanceAI pilot-readiness release. Pending legal review before broad commercial outreach.
Emergencies
MaintnanceAI is not an emergency service. For fire, suspected gas leak, immediate electrical danger, serious flooding near electricity, or an immediate threat to life or property, leave the unsafe area when appropriate and contact 911, the fire department, or the relevant utility.
Information boundaries
- Do not expose a resident's full address to an unselected provider
- Share entry instructions only when needed for an assigned job
- Never place door codes or sensitive access details in public notes
- Report suspected identity, claim, or account misuse immediately
Provider readiness
Listed, claimed, verified, job-ready, and trusted are different statuses. A public listing alone is not proof of participation, qualifications, licensing, insurance, or background screening.
Report an incident
For a safety or privacy incident, contact ben@bysania.com. Call emergency services first when there is immediate danger.