Disputes and Complaints

What may be disputed

• Business ownership or listing accuracy
• Scope, estimate, change order, cancellation, invoice, fee, refund, or payout
• Work quality, completion evidence, damage, conduct, safety, privacy, or account access

How to report

Contact ben@bysania.com with the request, provider, claim, or job ID; a concise description; relevant dates; and supporting evidence. Do not email door codes, identity documents, or unnecessary sensitive information.

Review process

• Acknowledge the complaint and assign an owner
• Preserve relevant audit records
• Pause a claim, offer, payout, or account when risk requires it
• Request information from affected parties
• Document the resolution and any appeal path

No retaliation

Good-faith safety, privacy, quality, and claim reports may not be used as a basis for retaliation. False or abusive reports may violate platform rules.